ACCEPTABLE FILE FORMATS:
Adobe Illustrator: PDF, EPS,
AI Photoshop: PSD, EPS, TIFF (Only if art received is the proper size. Resizing Raster Art will result in pixelated or blurry art
UNACCEPTABLE FILE FORMATS:
Quark, Corel Draw, Word, Power Point, Excel, Publisher,
Pagemaker & low resolution scanned images. InDesign files, unless exported
to an .EPS or .PDF format, will incur additional art charges or be rejected.
RASTER ART: (known as bitmap art)
Raster: Any file ending with .PSD, .TIF, .JPG, .BMP, .GIF
or any photographic image
VECTOR ART: (known as line art)
Typically any file ending in .EPS, .AI or .PDF designed
with a vector based program. Vector files are the preferred method of file type
used by most large format printers. In the cases of 1-2 color thermal imprint,
hot stamp foil and screen print, vector is the only accepted file type.
A JPEG, PNG, OR ANY RASTER IMAGE IN A VECTOR ART FILE IS NOT VECTOR ART.
For the fastest and most efficient artwork processing,
please submit art via our FTP website located at:
If the FTP site is not an option for you, art files under
10 MB may be emailed to email@example.com. DO NOT attach artwork files to
e-mailed purchase orders and vice versa. Factory is not responsible for any
server malfunction that affects receipt. Factory is also NOT responsible for
omitted information on the order. All documents received after 12:00pm CST will
be counted as received on the next business day.
Graphic Dimensions are subject to change without notice.
Consult website or contact Customer Care for graphic template. Documents must
be created and sent at 100% of final size, print ready and require no file
manipulation or additional charges may apply. If ordering mural panels, create
your layout as one page. DO NOT SEPARATE THE PANELS, this is required to ensure
image alignment. We reserve the right to make slight alterations in graphics to
adapt to our imprinting processes. Some thin lines or small shapes may not
reproduce at the thickness or size submitted. Multicolor close registration
imprints are not available on all products.
Convert all text to outlines, paths or curves to ensure
exact duplication of a type style. Alterations to artwork will result in a
necessary proof approval and may delay production time.
We cannot be responsible for errors resulting from copy
that was received or approved incorrectly.
Our normal art set-up charge includes 4 lines of copy, if
applicable. If a specific font is required, the name of that font must be noted
on your PO. If we do not have the
the type will be re-set using a standard font or one that matches as closely as
The Set-up Charge represents all costs of preparing
process ready artwork for production. It also includes e-mail proofing and
archival storage for One year. There is no repeat set-up charge within One year
of an order on same item using exact previous artwork, as long as previous
order is referenced. Digital and full-color imprinting requires only one set-up
CHANGE OF COPY CHARGE
If the customer requests an addition, deletion, or change
to the copy on any artwork file from a new or repeat order, a $36.00 Change of
Copy Charge will be applied.
For exact repeat orders within 1 year of original order,
there are no set-up charges. Any artwork older than 1 years must be
resubmitted. Proofs and therefore proof approvals are required on all repeat
orders. ***ANY ARTWORK ALTERED IN ANY WAY IS NOT CONSIDERED A REPEAT ORDER***
Proofs are provided to customer electronically via email.
All Proofs will be charged $10.00 and any additional proofs may incur a proof
revision charge of $18.75 each, plus any additional design time. Proofs are a
mandatory part of our production process and cannot be waived. Proof approvals
must be submitted via Email before production will begin.
All proof approvals received after 3:00pm EST will be counted as received on
the next business day. Production time begins only after the proof approval is
WE CANNOT GUARANTEE PMS COLOR MATCHING.
If you would like to match a specific PMS color it must
be specified on your PO. and when sending in artwork. Your artwork will then be
optimized through our 4-color processing printing, to resemble your PMS color
as close as possible. If your artwork requires a very specific color match,
please request a PMS test grid. PMS TEST GRID Colors can print differently from
one material to the next based on the White Point of the material. If you are
concerned about matching a PMS color for a specific product we suggest ordering
a Test Grid. Test Grids are a 9” x 12” printed sample of your requested PMS
color and its surrounding color family. Test Grids are printed on the material
for the product you are ordering. Please state on your PO. that you are
requesting a Test Grid and the specific PMS color you are trying to achieve.
The first Test Grid is available at no charge, customer to pay overnight
freight. Each additional Test Grid is $20.00 plus freight.
Example Match Print:
A 1/4 scale print of the entire art file. This is the
best and most accurate way to represent the entire printed piece. A Match Print
will show color and image representation of the whole piece. Please state on
your PO. that you are requesting a Match Print, so it will be recorded on your
order. The first Match Print is available at $20.00, customer to pay freight.
Each additional Match Print is $20.00 plus freight. TEST STRIPS: For the most
accurate representation of print quality and image resolution, we recommend
requesting a test strip. An 8” x 20” section of the art is printed at 100%. Please state on your PO. that you are
requesting a Test Strip, so it will be recorded on your order. The first Test
Strip is available at $20.00, customer to pay freight. Each additional Test
Strip is $20.00 plus freight.